In the event of a large or complex loss, our Company's Claims Consultants will:

• Support and guide you through the claim presentation, establish proximate cause of damage, negotiation and settlement process.
• Attend meetings with you to review and analyse loss information and agree on strategies.
• Take full advantage of our established relationships and negotiation skills to allow constructive communication on difficult claim issues.
• Introduce other internal or external technical advisors and legal services for specific tasks.
• Do the outmost to have your claim reimbursed to you speedily and satisfactorily.